Today we see 2 types of start-ups evolving on a massive scale – early stage start-ups and tech start-ups. Both these genres of start-ups have one major concern – finding right talent at the right time. The question facing most start-ups is, “How do we set up an organisation which has sustainable growth, has an environment that encourages innovation and attracts the right talent?”
As a niche recruiter within tech start-up space I have realised that ‘a good candidate experience’ plays a key role in attracting the best hire for any organization which in turn drives growth and innovation within the company.
Unfortunately, for most tech start-ups; candidate experience is the least important factor while recruiting. Let me give you an example.
One of the well-funded tech start-ups in India were interviewing for – Engineering Leadership role. The recruiter connected with a senior candidate from the Bay Area with a strong experience in building platforms capable of massive scale catering to millions of consumers. He even ran his own start-up which was acquired by one of the large internet businesses globally. The recruiter did a good job getting the candidate interested to come to the table and got him interested in the organisation. Two rounds of exploratory conversations with the Founders and two weeks later, the candidate was flying to India to meet them.
The first meeting was delayed by almost an hour as the interviewer was running late. The interviewer then met the candidate for just 20 minutes as he has to rush for a product release.
The second meeting was with one of the architects, who questioned the candidate on his ability to build a platform from scratch and asked text book questions on Python and Kafka. Though the candidate answered the questions with utmost ease, he was slightly uncomfortable with the way the meetings were progressing. It turned out that the interviewer did not even refer to the CV that the candidate had painstakingly prepared, covering his expertise and achievement over the years. The rest of the day was spent meeting people from Product/Business/Operations as the founders were away meeting the investors.
After the interview the candidate very politely informed the recruiter of his decision NOT to progress with this opportunity.
What I want to highlight here is, that a candidate who was initially extremely keen on the career opportunity and the organisations and travelled all the way from the US and was simply turned off by the interview process.
Today, providing a positive candidate interview experience is not only the right thing to do, IT’s A MUST. In a candidate driven job market like ours a bad candidate experience can impact the employer brand beyond repair. Experiences during job interviews, whether bad or good have a lasting impact on the candidates perception of the brand and therefore a negative candidate experience can turn the best hires away and possibly tarnish a company’s reputation and growth. Making sure that the candidate has a good experience during the interview is something the recruiters, hiring managers and interviewers need to work together.
A few small steps to a good Candidate Experience:
·Prepare the candidate – share details about the organisation, interviewers, hiring managers
·Send them the schedule for the interview day along with the process and the names and titles of the interviewers. This would help them research on the interviewers background.
·Prep candidate for the interview, the interview styles of the interviewers
·Prep the interviewer for the interview. Share information about the candidate with the interviewer. You would not want to ask “why are you looking to move out of your organisation” to a passive candidate. The candidate would simple reply in the negative and you lose out on a great candidate
·Respect the candidates time, be punctual. If there is a change in your schedule communicate with the recruiter/candidate
·Interview with consistency and transparency.
·Be open with the candidate if asking questions that are outside the job scope.
·Set expectations from the start.
·Go through the candidates profile in detail before the interview.
·Provide constructive feedback irrespective of the outcome of the meeting. Candidates have a right to know the reason why did they weren’t hired
This article is written by Mr. Roger Miranda, Senior Consultant, Antal International Network
Great organizations are built through exceptional leaders who inspire, motivate, and help grow the business. Today leadership goes beyond the four walls of a cubicle, people are constantly looking for role models whose life, habits they can imitate or learn from. Here, we are not just paraphrasing the stereotypical leader who only discusses business & numbers. These are individuals who inspire their peers to live their passions daily and are able to create enthusiasm, empower others, infuse confidence and push others to DREAM BIG & keep going when the going gets tough!
Antal has been doing just that for over 24 years, mentoring entrepreneurs who today are leaders with inspiring stories about persistence, zeal and determination. Our leaders each have success stories that can inspire people to DREAM BIG and not throw in the towel early!
Learning is serious business at Antal. A core and foundational process training is just a start for learning how to create a sustainable and tenured business. The franchise owners, our leaders come from diverse corporate backgrounds- heading functions. At Antal, they become P&L leaders for their own business. In itself, the transition is dramatic and conflicting priorities try to jostle up in the line of sight.
How does one create a method in this madness. That’s when coaching and mentoring leadership kicks in. As an organization Antal has strived to mentor leaders who inspire, motivate through initiatives such as
- Mentoring programs by Doug Bugie, President Antal International Network and Tony Goodwin Founder & CEO Antal International- Stalwarts of the Antal Network
- Tony, himself an Award Winning Entrepreneur spearheads a Platinum club where he mentors the Top 3 owners in the India network about employee management, scaling up & hindrances in growing the business. Regular trips across the globe give him the insight apart from his vast experience to help owners mould their teams and succeed in achieving targets.
- Doug, one of the Stalwarts of the recruitment business for the last 33 years is always available with scores of advice and ideas to grow the business beyond expectations. Even if not contacted directly, he regularly reaches out to owners through Sector Con calls and Inspirational training.
- Motivational Speakers at Conferences and Meets
- Brian Mayne the creator of Goal Maps, shared his rags to riches story and what circumstances led him to create the one of the most powerful techniques to bring about the future one hopes for. Brian’s story moved many of us to tears and his grit encouraged us all to follow our dreams.
- The World Renowned “Mumbai Dabbawala’s” operating model is a blueprint for how one can build a successful network from scratch. A daily home to office delivery service started with a mere handful of people and is now more than 5,000 associates and has survived the test of time for the past 125 years! Most impressively this network does not have an “Iota of Digital Support”!
- Tony Seager shared indispensable advice on how to hire top talent and ramp up your leadership ability to retain them
- Greg Peake’s useful strategic tips and solutions helped Owners increase their competiveness and leadership in the difficult markets they might face.
- Birender Ahluwalia took a session on increasing productivity at work by nurturing positive people. Aptly titled ‘Converting Yearly Plans into Reality’ it was a highly interactive and energetic session.
- Antal Owners Taking Centre Stage
- Vinu Nair, Managing Partner Antal India conducted a session ‘Leveraging Capability across Offices’ which focuses on offices working in same discipline unifying to pitch and sell Antal as One Multifaceted Entity.
- Anil P Dev spoke about ‘Position Specific Terms or Empanelment’ another great session to build profitable businesses.
- Praveen Dewan, Managing Partner Antal India shared his inputs leadership by re-focusing one’s thoughts.
- Jonathan Edwards, one of the most prolific and dynamic leaders in the global network hosted Ms Shinu Jose for two days in his office in Shanghai and very openly shared secrets of his success and gave open space for interactions into his team. These conversations charted for the India network, career progression of the consultants.
- Mike Ryall, the exceptional leader of Parkside and part of the Operations Board at HQ has coached the Indian leadership in streamlining the internal hiring process to create a performance culture right from hiring.
- Leadership Lessons with our Trainers…
- Tony Jones- The “Rock on which Antal India was built” inculcated the leadership culture in the Antal Network
- Shinu Jose- Antal India’s first employee has been in recruitment for 10 years and she gets practical insights into the business, having worked in a micro niche category herself for 5 years. She believes that the success in this business comes from following the process and brings in her vast experience, continuous learning and humor to motivate and encourage the owners to go for the gold.
- Rob Barklamb- Rob is a highly regarded recruitment trainer with over twenty years’ recruitment experience. He is able to help you reach your goals and leadership dreams.
- And Finally Building on Passions
- Owners like Vinu Nair have motivated people in his team to take cycling by facilitating the infrastructure for it
- Owners like Joseph Devasia and Anil Dev share their passion for biking and have bonded while taking road trips
- Vinu Nair has also motivated Nagesh Joshi to run Marathons and now both of them are regular marathon runners and share notes on their best timings
- Anil Dev is following his passion for Photography
Ever so often, I come across candidates who are finicky about the job title, regardless of the excellent advancement the opportunity provides- more exposure, learning, experience and credibility to their careers.
These candidates become myopic to what their business cards would read and really miss the larger picture.
Don’t get me wrong- I am all for Job Titles- Job titles provide pride, self-respect and admiration amongst peers, friends and family, and are also useful for career progression. Well, let me put it this way, job titles are important but should not become deal breakers.
Job titles are meant to tell people what one does, but today, I ask myself “Have job Titles become an insignia of pride and ego?”
When candidates let go of a great career opportunity they fail to realize that the experience and knowledge they would acquire from this career opportunity could be far more important and valuable than a job title.
Job titles are important at multiple levels, in organisations, it symbolizes what one does, it gives identity for a grade which in turn leads to compensation and benefits structure and clarifies path for career progression. It is what is printed on the business cards, and a senior sounding title is always accorded more respect and authority than others. It also raises the social esteem and standing among peers.
However, at times candidates get carried away and make unreasonable demands of titles that don’t describe what they do but just make them sound important and gives their ego a boost. Such a job title is not helpful to anyone because the roles and responsibilities stay the same.
In the long run when they plan to move jobs again, their job titles could be an exit barrier- consultants may not even approach them as they have a senior sounding title- even though the work they do is relevant for the opportunity the consultant has!
Whereas there has to be market linked realism attached to giving titles to role scopes and corresponding compensation, outlandish titles must be avoided as well.
Current job titles fail the very objective of its existence; for example it’s a trend today for booming start-ups to come up with exaggerated, weird job titles to attract candidates but these titles sound juvenile and lack vision. This trend shows that corporates are now using job titles to attract talent, especially in sectors that lack good talent.
Care should always be taken (by the candidate) to ensure that a job title doesn’t become an exit barrier and (by the employer) to ensure that the job title is not a barrier to attract great talent. It should be JUST RIGHT
And here is some food for thought, “Job titles don’t make someone a leader and real leaders don’t need job titles.”
Long weekends are a great way to relax and there’s nothing better that having a great book to accompany you. This weekend we are giving you 5 great books that you can get your hands on if you are a sales professional, business owner.
With a goal in mind to inspire you and help you improve your sales skills we asked our Franchise Training Director, Ms. Shinu Jose to suggest 5 of her favorite sales books that she believes are a must-read for anyone who is involved with sales on a daily basis
So here’s her list….
Secrets of Closing a Sale- Zig Ziglar
Zig Ziglar is synonym with sales, if you’re passionate about sales there is a very low change that you may not have reads his books. ‘Secrets of Closing a Sale’ is a must on my list of recommendations because of one of the key things he highlights which I feel that most of us choose to ignore “there’s no room for success in a salesman’s career if he’s taking the fast route, making the quick sale, and then locking the door behind him.” He gives a number of examples through humorous real life situations and thought provoking questions that can be used to influence a yes from your prospects. He suggests techniques that are easy to understand and apply, yet have a far-reaching impact.
How I raised myself from failure to success in selling- Frank Bettger
This is one inspiring story that someone can relate to, how Frank Bettger failed insurance salesman, to owning his own estate and having the possibility for early retirement. This book is a journey through his financial stability with examples from his personal experience. Some overarching themes that his book highlights include the best ways to conquer fear, the power of enthusiasm and more. A must read for someone who is going through a rough patch and is trying to find a find their spark again
Influence- the Psychology of Persuasion- Dr Robert Cialdini
Whenever we are asked to purchase something, do something, meet someone we have to be persuaded before we agree. We simply want a reason behind everything we do. As a sales professional persuading business prospects, customers is part of our daily work routine. In this book Dr Robert Cialdini brilliantly puts down 6 principles of persuasion, talks about why people say “YES” and how to persuade them to say yes.
Negotiation Genius- Deepak Malhotra, and Max Buzerman
A brilliant book by 2 geniuses, who list down proven strategies, principles and habits that can help you achieve positive results in any negotiations. This book is the perfect guide for preparing and executing negotiations – whether its cracking a business deal or negotiating a home deal or your next salary.
Hardball Selling- Robert L Shook
Shook guides sales persons to master hard selling using four basic principles. He focuses on various steps in a sales process such as getting past the “gatekeeper” to the single-minded tactics necessary to close a sale.
Here’s to a great weekend… Happy Reading
Keep Learning, Keep Grow